Direct, no middleman
Talk to your hosts
We reply within the hour during waking hours — WhatsApp is fastest.
Two people, two numbers
Your hosts
Whichever of us is nearer the phone answers. There is no call centre behind these numbers.
Simeon Kolev
Host. He runs the apartment day to day and is a Varna local.
Speaks Bulgarian, English
Tsvetomira Koleva
Co-host. She looks after the guest experience.
Speaks Bulgarian, English, Russian
Not urgent
Write to us
Pick a subject, type the message, then send it from your own email app or WhatsApp.
Dates, how many of you there are, and anything you want us to check before you commit.
Nothing is sent from this page. Both buttons hand the text to your own app, where you can read it back, change it and press send yourself.
Or write to the inbox
Everything booking-related lands here, and both of us read it. booking@varnafamilyapartment.com
Why WhatsApp is faster
Already in the apartment
Urgent during a stay? Call — do not write.
No water, no power, a door that will not open, water where it should not be: a ringing phone gets one of us moving. A message may sit unread for minutes we do not have.
Fire, a medical emergency or a break-in comes before us: dial the emergency services first, then call one of these numbers.
Emergency numbersOn the map
Where the apartment is
Levski neighbourhood, Primorski district
ul. "Dr. Anastasia Zhelezkova" 21, entrance B, floor 1, apt. 1, 9010 Varna, Bulgaria
Exact arrival instructions come with your booking confirmation.
For the record
Who you are booking with
- Operator
- „ЕС КЕЙ СОФТУЕР“ ЕООД
- ЕИК
- 206246651
- VAT
- BG206246651
- Registered office
- ul. Radetski 13, fl. 2, apt. 1, 9000 Varna, Bulgaria
- Registration
- Registered guest apartment (class B) under art. 128(4) of the Bulgarian Tourism Act
- Certificate №
- 2666-П
- UIC
- В1-3Д8-ВШВ-А0