Legal
Booking terms & house rules
What we agree to when you book directly with us, and what we ask of you in return.
Who these terms are between
These terms are between you, the guest making the booking, and „ЕС КЕЙ СОФТУЕР“ ЕООД, UIC В1-3Д8-ВШВ-А0, ЕИК 206246651. The apartment is a registered guest apartment under art. 128(4) of the Bulgarian Tourism Act.
The person who books is responsible for everyone in the group and for their compliance with these terms.
The apartment
What you are booking
The whole apartment — 3 bedrooms, sleeping up to 8 guests. The nightly rate includes 6 guests; each additional guest is €15 per night.
Booking and payment
- You choose your dates and group size in the booking form on this website and see the total price before you pay.
- You pay the full amount by card; the payment is processed by Stripe. We do not accept cash.
- The booking is confirmed as soon as the payment goes through, and you receive a confirmation by email. Monthly stays and special requests are arranged with us by message and paid by card link or bank transfer.
What the price includes
- All prices are in euro and include 9% VAT on accommodation.
- Cleaning is €50 per booking.
- The municipal tourist tax is included in the price.
Changes and cancellation
Your booking is for fixed dates, so the 14-day right of withdrawal from contracts concluded at a distance does not apply (art. 57, item 12 of the Bulgarian Consumer Protection Act). You can cancel on the terms below.
- 30 days or more before check-inFull refund minus 4%
- 7–29 days before check-in50% refund
- Less than 7 days before check-inNo refund
Refunds are calculated on the accommodation price. The cleaning fee is refunded in full whenever the stay does not take place. To move your dates, write to us — we will do what the calendar allows.
From a full refund we keep 4% of the amount paid. It covers the card-payment costs, which are not returned to us when we refund.
If we cancel your booking for a reason within our control, you get everything you paid back, and we also pay you the amount you would have lost had you cancelled at that moment. If the stay becomes impossible because of force majeure, you get everything you paid back.
Arriving and leaving
- Check-in from 15:00.
- Early check-in from 12:00 — €20.
- Early check-in from 08:00 — €70.
- Early check-in is subject to availability and prior arrangement; before 08:00 a full extra night is charged.
- Check-out by 11:00.
- Late check-out until 14:00 — €20.
- Late check-out until 18:00 — €70.
- Late check-out is subject to availability and prior arrangement; after 18:00 a full extra night is charged.
Getting in
Self check-in
You let yourself in with a wall-mounted key box at the building entrance. We send you the code before arrival — please keep it to your own group and do not pass it on. On departure, put the fob and the key back into the box and close it.
House rules
- Quiet hours22:00–08:00, every night.
- No partiesNo parties and no noisy gatherings, at any hour.
- SmokingAllowed on the terraces only. Strictly no smoking indoors.
- PetsUp to 2 dogs weighing 25 kg or less in total (one dog up to 25 kg, or two small ones), on request and with our approval beforehand. No cats. €30 per stay, the same for one dog or two; assistance dogs stay free. Dogs stay off the beds and sofas and are not left alone in the apartment for long.
- OccupancyUp to 8 guests may stay overnight, and everyone staying must be on the booking. Children count towards this number.
Looking after the apartment
Please treat the apartment as you would your own home and tell us as soon as something breaks or leaks — an early message usually means a small repair.
Damage beyond normal wear and tear, including a lost key or fob, is charged at what the repair or replacement actually costs us. The same goes for extra cleaning, for example after smoking indoors or a pet we were not told about. We send you photos and the invoice first.
Liability
What we do and do not answer for
We keep the apartment safe and working with reasonable care, and we fix what we can as quickly as we can. We are not responsible for valuables left in the apartment, for personal injury caused by something outside our control, or for interruptions to electricity, water or internet supplied by third parties. Nothing here limits any liability that Bulgarian law does not allow us to limit.
Law and contact
These terms are governed by Bulgarian law. Anything we cannot settle between us goes to the competent court in Varna, Bulgaria.
Questions before you book, or during your stay? Write to booking@varnafamilyapartment.com.
Last updated October 4, 2026.